Lead Supervisor of Inflight Operations

Responsibilities

• Serves as the primary Inflight leader at an assigned crew base, overseeing day-to-day Inflight operations and ensuring safe, reliable, and compliant execution.
• Provides leadership, coaching, and direction to Inflight Supervisors and administrative staff, including setting priorities, assigning work, and ensuring consistent application of policies and procedures.
• Makes sure base-level operational performance, attendance, reliability, and compliance trends are monitored and evaluated; identifies issues, recommends solutions, and escalates significant risks or patterns to Inflight Management.
• Supports and assists Inflight Management with employee performance management, investigations, corrective action processes, and documentation, within defined authority and established guidelines.
• Maintains an active leadership presence with Flight Attendants to promote accountability, engagement, visibility, and adherence to Inflight standards.
• Works closely with station leadership and internal departments including Crew Scheduling, Crew Pay, Training, Flight Operations, and Safety/Security to support effective base operations.
• Supports onboarding, training, coaching, and mentoring of newly assigned Supervisors and administrative staff to ensure readiness and consistency.
• Assists with administrative oversight at the base level, including coordination of staffing needs, communications, and operational support activities.
• Represents Inflight Operations in base-level meetings, briefings, and cross-functional discussions.
• Assists with special projects or initiatives as assigned by Inflight Management.
• Be available as required given the 24/7/365 nature of airline operations.
• Supports the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Requirements

• A high school diploma or equivalent.
• 3+ years of progressively responsible supervisory or leadership experience, preferably within Inflight, airline operations, or a comparable operational environment.
• Demonstrated experience leading or supporting front-line teams, including coaching, performance management, and handling employee relations matters.
• Experience supporting operational performance, attendance, reliability, or compliance processes.
• Working knowledge of Microsoft Office Suite, including Excel.
• Strong organizational, interpersonal, and communication skills with the ability to interact effectively across multiple levels of the organization.
• Ability to handle sensitive employee matters with professionalism, sound judgment, and discretion.
• Ability to speak, read, and write in English.
• If hired, must be able to demonstrate authorization to work in the U.S.

Preferred

• Associate’s degree or higher.
• Previous experience in Inflight Operations or airline operational leadership.
• Experience supporting or working within a unionized environment, including working knowledge of collective bargaining agreements to include sections related to time and attendance.
• Knowledge of Federal Aviation Regulations (FARs), including Part 121 operations.
• Familiarity with Safety Management Systems (SMS) and operational or safety reporting processes.
• Experience analyzing operational, attendance, or reliability trends, including use of reporting or data visualization tools to support performance monitoring and improvement initiatives.
• Working knowledge of K2 programs, Tableau, CrewTrac, or similar operational and reporting systems.
• Experience supporting or administering Mobile Device Management (MDM) solutions.
• Familiarity with Apple iPad iOS or comparable mobile device platforms used in operational environments.