Inflight Supervisor On Duty

Here's what you'll do

• Serve as the liaison between Inflight Services Field Supervisors, Crew Services, Airport, Dispatch, Tech Ops, and Flight Operations to contribute to a smooth and successful operation.
• Represent Inflight Services as directed in various meetings and committees, including all daily operational calls.
• Support communications by identifying impacted Flight Attendants, alerting field supervisors, coordinating contact, and prioritizing responses.
• Provide post event care to flight attendants through wellness checks.
• Follow up with Flight Attendants and Inflight Leadership on guest complaints, ensuring they are addressed and escalated as necessary.
• Respond to Inflight related operational delays, ensuring accurate reporting and timely follow up.
• Represent Inflight Services on operational bridge calls, providing Flight Attendant impact insight, contributing solutions, and ensure Inflight considerations are effectively communicated.
• Serve as a resource for Flight Attendants by providing guidance and support in the absence of field leadership or during irregular operations.
• Provide after hours Help Desk support for Flight Attendants, addressing questions, comments, and concerns.
• Deliver daily operational recaps to leadership regarding emergency response, Flight Attendants staffing, and Flight Attendant issues handled or ongoing during shifts.
• Partner with other operational departments on investigation requests.
• Track and analyze Flight Attendant reliability and attendance trends.
• Issue corrective action and deliver coaching as appropriate, working with People Services and Inflight Leadership.
• Manage Crew Pull process for incidents and accidents by triaging and managing conflicting priorities.
• Additional duties as assigned.

Here's what you'll need to be successful

• Minimum Qualifications
• 4+ years leading a diverse workforce
• 3+ years flight attendant experience
• Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Strong knowledge of the Flight Attendant Manual (FAM), FAA, TSA, DOT regulations, and Demonstrated knowledge of the FAPB.
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Outstanding leadership capabilities, with ability to lead, train, and motivate

Skills/Talents

• Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Excellent work ethic
• Ability to work in a fast-paced team environment
• Skilled at managing stress and multiple tasks simultaneously
• Proven ability to lead and coach others
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel as needed or required.
• Exemplifies Breeze’s safety culture, values, and mission

Perks of the Job

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!