Supervisor - Inflight Services
About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.
Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Responsibilities
- Engaging and supporting a diverse team of flight attendants
- Cultivating trust with flight crew members
- Working closely with other operational teams to deliver best-in-class customer service while demonstrating Core4 values
- Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in Net Promoter Score (NPS)
- Recognize flight attendants for exemplary service, teamwork, and performance
- Assist flight attendants at the Concierge Desk and resolve issues in the moment as necessary
- Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
- Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement