Supervisor Service

About the role

The Service Supervisor reports to the Front End Manager and works in a retail store located in the Intermountain Division. Albertsons Companies fosters an inclusive environment where associates bring their unique perspectives and energy to grow professionally and personally. This position offers opportunities to work alongside talented colleagues who build long careers.

Responsibilities

• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
• Serve as overflow cashier as necessary.
• Directs and supervises front end activities including: monitoring customer traffic and service level, coordinating and implementing front end and service programs, ensuring cleanliness, safety and appearance of Front End physical area, and monitoring inventories and ordering Front End supplies and merchandise.
• Ensures front end is operational and that it projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
• Responsible maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Supervises store employees in the presences or absences of Store Manager.
• Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
• Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.

Requirements

The position is high-stress and requires a high degree of flexibility. It involves performing complete store walks, delegating tasks, and ensuring completion. It also requires monitoring in-stock conditions and replacing products as needed, assisting in maintaining a clean and safe work environment, and performing basic cash-office functions.

Qualifications

Strong communication, leadership, team building, and interpersonal skills are essential. Ability to deal with the public and project a positive image is required. Must frequently lift and maneuver objects up to 55 lbs., stand or walk for long periods, and move quickly. Must operate and troubleshoot PCs and check stand equipment, supervise, analyze and gather facts for recommending disciplinary action, and make decisions. Must be mentally alert to ensure safe and accurate completion of work activities. Must have knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures. Must be able to present a positive image to the public. Must be exposed to potential hazards with respect to equipment and work aids necessary to perform job duties. Must have knowledge of basic mathematics and weights and measures.

Skills

Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make decisions. Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures. Ability to present a positive image to the public. Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. Knowledge of basic mathematics and weights and measures.

Benefits

Albertsons Safeway offers a variety of benefits including great pay, flexible schedules, training opportunities for career development, health and welfare benefits for eligible employees, leisure time activity discounts, and work environment consisting of a temperature-controlled store environment.

Pay

Details regarding pay are not specified in the job posting.

Schedule

Details regarding the schedule are not specified in the job posting.