Supervisor Service

About the Role

Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the operations and supervision of the front end, including daily reconciliation, funds handling, and recording and balancing functions. Supports store sales and the overall operating plan by maintaining accurate records of store sales and related transactions.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service.
• Assists with supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness, and appearance.
• Ensures compliance with Company policies and front-end procedures (e.g., promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift card sales, associate sales, safety, loss prevention).
• May complete all phases of the reconciliation process by balancing the safe, registers, and entering and balancing all sales and cash transactions.
• May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front-end forms, balancing Accounts Receivable, and mailing statements to customers.
• Maintains sales book and reports daily and/or weekly sales information to the division office.
• Answers and responds to incoming calls accurately and handles intercom messages.
• Handles and assists with accountability for cash flow requirements including safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures.
• Ensures scanning file problems are corrected in a timely manner.
• Responsible for cost and quality control and maintaining awareness of customer and employee safety.
• Enforces safety, loss prevention, dress, and grooming standards for all front-end employees.
• May act as backup checker, engage in suggestive selling, and prevent shrink and sale of out-of-code product.
• Performs all job duties and responsibilities accurately, safely, and with honesty and integrity.
• Other necessary and required duties as directed.

Skills & Qualifications

• Strong communication, leadership, team building, and interpersonal skills, with the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Ability to receive incoming calls and make intercom announcements appropriately.
• Frequently reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to operate cash register, scale, and other point-of-sale equipment, and troubleshoot PCs and check stand equipment (e.g., printers, scales, scanners, cash registers).
• Knowledge of basic employment law and analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise, analyze facts, recommend disciplinary action, and make hiring decisions.
• Good understanding of Company practices and in-depth knowledge of front-end policies and procedures.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies.
• Ability to present a positive image to the public.
• Exposure to potential hazards related to equipment and work aids.
• Knowledge of basic mathematics and weights and measures.

Work Environment

• Temperature-controlled store environment with occasional exposure to outdoor conditions and varying temperatures.
• Safety-sensitive position; responsibilities include tasks that could affect the safety or health of the employee or others.