Income Maintenance Caseworker II - Call Center

Duties and Responsibilities

• Interview clients that apply for or request to re-certify for the following public assistance programs: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• Accurately enter all information gathered during the application and/or re-certification into the NC FAST system, and complete third party verification in order for eligibility to be determined.
• Determine initial eligibility for new applicants, re-determine eligibility for ongoing caseloads, and complete changes in situations as they occur.
• Interview and communicate effectively with customers, other agency personnel, and the public via phone.
• Read, understand, and adhere to program policy and guidelines set by the state.
• Perform work duties during emergency/disaster situations as needed.

Knowledge, Skills And Abilities

• Considerable knowledge of the program/areas of assignment.
• Good knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform casework functions with structured time frames.

Desired Education and Experience

• One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
• Preference will be given to Spanish speaking applicants and applicants with work experience in a DSS Income Maintenance Program.
• PREFERRED: Two to three years of experience as an Income Maintenance Caseworker.
• PREFERRED: Knowledge in the Programs of: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.

Qualifications

Will only accept fully qualified candidates with previous Income Maintenance Caseworker experience, preference will be given to bilingual Spanish speaking candidates.

Benefits

• Comprehensive, affordable insurance and benefits program.
• Diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages.
• On-site wellness clinic and virtual telehealth program, both at no-cost!
• Participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more!