Income Maintenance Caseworker II

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document, and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Qualifications

• Candidates must meet one of the following:
• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks;
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program;
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum;
• An equivalent combination of training and experience.

Skills & Abilities

• Strong communication skills, written and spoken, with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

Physical Demands

N (Not Applicable)

Benefits

• Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.
• Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost.
• Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice.
• Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
• Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually).
• Employee Assistance Program: Confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Help is available 24/7/365 by telephone.
• Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available include treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...). Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate.
• Employee Fitness Center: An Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.