Income Maintenance Caseworker II (10229)
The primary purpose
The primary purpose of the Income Maintenance Caseworker is to take and process assistance applications, re-determine eligibility and process and react to any changes in the clients situation.
Public Assistance Intake and Eligibility
- Interviews, verifies information, opens and determines or re-determines eligibility for programs that are either new applications or that are applications where there has been a lapse in the certification period.
- Interviews, verifies information, reopens and determines eligibility for all cases that reapply when there has been no lapse in the certification period.
- Determines and processes changes in the clients situation.
- Satisfies all federal and state mandated verifications as well as any questionable data.
- Works in the NC FAST system, ensuring accuracy in the determination of eligibility in public assistance programs within this system.
Other Duties
- Adheres to other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director at their discretion.
- Affords assistance in disaster relief efforts that includes but is not limited to shelter duty.
Knowledge, Skills, And Abilities
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to diffuse potentially hostile clients and be firm in communicating the agencys position regarding eligibility; and consequences for giving fraudulent information. Ability to perform caseworker functions within structured time frames.
Additional Information
Employees are frequently subject to working with upset clients and compressed time frames.