Income Maintenance Caseworker II

Make a Difference. Change Lives. Build a Career You Can Be Proud Of. As an Income Maintenance Caseworker, you’ll do more than manage cases - you’ll be a lifeline for individuals and families seeking stability, dignity, and hope. Every call you take, every case you process, every person you help - it all adds up to real, tangible change. This is a chance to grow a meaningful career while lifting up the lives of others.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

Responsibilities

• Conduct interviews with clients to understand their situation and determine their eligibility for vital assistance programs.
• Verify, document and key information to ensure services are delivered accurately and per policy guidelines.
• Help clients retain life-sustaining benefits like food and medical assistance by maintaining up-to-date, detailed case records.
• Support and guide people during their most vulnerable moments and connect them to other community resources.
• Manage an active caseload while following policies and procedures that help maximize state and federal support.

Qualifications

Candidates must meet one of the following:

• Graduation from high school and three years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks; or
• Graduation from high school and two years of paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or performance of mathematical or legal tasks, with at least one year of such experience in an income maintenance program; or
• Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or an equivalent combination of training and experience.

To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered. (Income Maintenance Caseworker can also go by the title of Human Service Specialist, Economic Services Caseworker, etc.)

Skills & Abilities

• Strong communication skills, written and spoken, with the ability to listen well and explain clearly.
• Analytical thinking, compassion, and sound judgment.
• Integrity, empathy, and the ability to remain composed in emotionally charged situations.
• A drive to solve problems and build trust for those who may not have a voice.
• The ability to multitask in a fast-paced, high-impact environment.

Physical Demands

The following physical demands are required for this position:

• Stand: Frequently (33% - 66% of the time)
• Walk: Occasionally (up to 33% of the time)
• Sit: Frequently (33% - 66% of the time)
• Manually Manipulate: Frequently (33% - 66% of the time)
• Reach Outward: Occasionally (up to 33% of the time)
• Reach Above Shoulder: Occasionally (up to 33% of the time)
• Climb, Crawl, Squat or Kneel, Bend: Not Applicable
• Talk/Hear: Constantly (more than 66% of the time)
• Lift/Carry:
  • 10 lbs. or less: Occasionally (up to 33% of the time)
  • 11-20 lbs.: Occasionally (up to 33% of the time)
  • 21-50 lbs.: Occasionally (up to 33% of the time)
  • 51-100 lbs. or Over 100 lbs.: Not Applicable
• Push/Pull:
  • 12 lbs. or less: Occasionally (up to 33% of the time)
  • 13-25 lbs.: Occasionally (up to 33% of the time)
  • 26-40 lbs.: Occasionally (up to 33% of the time)
  • 41-100 lbs.: Occasionally (up to 33% of the time)
• See: Constantly (more than 66% of the time)
• Taste/Smell: Not Applicable

Other Physical Requirements: Vision (Near, Distance, Peripheral)

Work Environment

Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.

Pay

$45,353.28 Annually

Benefits

• Health Insurance: Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
• Dental Benefit: Alamance County offers one dental insurance (Delta Dental) plan for full-time employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of full-time employment.
• Vision Insurance: A voluntary vision program (Superior Vision) is available to full-time employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of full-time employment.
• Voluntary Benefits: Alamance County Government provides a variety of voluntary health-related benefits (Voya) including Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
• Life Insurance: Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all full-time employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
• Retirement Benefits: Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
• Time Off Accruals:
  • Vacation Time: Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
  • Sick Time: All County full-time employees earn 12 days of sick leave per year.
  • County Observed Holidays: Alamance County will observe the State of North Carolina Holiday Schedule.
• Wellness Benefits & Programming:
  • Employee Assistance Program: Confidential support for stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Free for County employees and available for household use. Help is available 24/7/365 by telephone.
  • Alamance County Employee Health Center: Available to employees and spouses covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Services include treatment of injuries or illnesses, monitoring chronic conditions, assistance with finding a Primary Care Provider, health education and counseling, triage and referrals to specialists.
• Additional Benefits: Bereavement pay, Paid Parental Leave, Wellness Leave, Volunteer Time Off (paid time) opportunities, and opportunities for professional certification pay.
• Employee Fitness Center: Available for all County employees to use during non-work hours (6:00 AM to 9:00 PM Monday-Sunday). Includes weight training equipment, cardio equipment, a small aerobics room, restrooms, changing room, and lockers.

Schedule

Full-time