Incident Management Coordinator (IDD Services)

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states. We are hiring a detail‑oriented Incident Management Coordinator in Myrtle Beach, SC. The coordinator plays a critical role in safeguarding the rights and welfare of individuals with intellectual and developmental disabilities by overseeing all aspects of incident management, ensuring investigations are thorough, well‑documented, and compliant with regulations.

Responsibilities

• Conduct internal investigations in accordance with state regulations involving abuse, neglect, and exploitation.
• Respond promptly to state investigations in accordance with regulations.
• Act as the point person to arrange interviews and provide relevant documentation as needed.
• Present findings and evidence from investigations and recommend corrective actions.
• Conduct root cause and trend analyses to prevent future incidents of a similar nature.
• Prepare and deliver an annual trend/root cause analysis report for the board of directors.
• Monitor Therap’s General Event Records to ensure proper documentation and reporting of incidents.
• Conduct routine site visits of programs to assess opportunities for reducing incidents.
• Conduct routine incident management meetings and maintain the incident management database as required.
• Conduct staff training sessions as needed to ensure awareness and compliance with incident management policies and procedures.
• Collaborate with internal and state inspectors and investigators as needed.
• Additional tasks and responsibilities may be assigned.
• Cooperate with licensing and department staff in any inspection, inquiry, or investigation.

Minimum Requirements

• Minimum of three years of relevant experience.
• Bachelor’s degree in social work, human services, psychology, or related field preferred.
• Valid driver’s license with satisfactory driving record.
• Commitment and knowledge of community‑based support for persons with disabilities.
• Excellent time management skills and the ability to develop and implement multiple priorities.
• Independent judgment to plan, prioritize, and organize a diversified workload.
• Knowledge and understanding of local regulatory agency operations.
• Employment contingent upon successful completion of criminal background, central registry, child abuse registry, and drug testing checks.

Benefits

• Competitive insurance benefits (medical, dental, vision).
• Paid holidays, including a birthday holiday.
• Generous paid time off.
• Employee incentive and discount programs.
• 403(b) retirement plan.
• Incredible career growth opportunities.
• University partnerships that include tuition reduction.