Incident Management Coordinator

Brief Job Description

The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process by ensuring that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC serves as a central point of communication between Quality Management, Rights Protection, Risk Management, and hospital leadership, reviews investigations, monitors remedial actions, and provides data analysis to inform performance improvement.

Essential Job Functions

• Provide technical assistance on entering data into the assigned data‑management system for initial and follow‑up incident reports.
• Gather incident information, investigate, and track incidents until fully reported and resolved.
• Ensure protective actions are carried out, reevaluated as new information emerges, and keep facility leadership and central office informed of developments.
• Document every stage of the incident‑management process, including preliminary reviews of reportable incidents (e.g., ANE cases) in required databases.
• Record team recommendations and contribute to plans of correction for internal and external reviews, surveys, and investigations (e.g., Joint Commission, CMS, law enforcement).
• Participate in the development and revision of hospital incident‑management policies to maintain compliance with Joint Commission, CMS, state, and federal regulations.
• Review and analyze incident data for accuracy, integrity, and trend identification.
• Identify patterns that may contribute to unusual incidents and track remedial/corrective‑action plans to reduce recurrence.
• Generate root‑cause analyses, sentinel‑event reviews, and management‑initiated investigational reviews as assigned.
• Serve as the central communication liaison among Quality Management, Rights Protection, Risk Management, and hospital leadership.
• Participate in disaster‑response, recovery, or Continuity of Operations (COOP) activation, which may require alternate shift patterns or locations.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of investigative principles, techniques, procedures, and relevant laws, including criminal procedures and rules of evidence.
• Skill in interviewing victims, witnesses, and individuals involved in incidents.
• Ability to gather, assemble, correlate, and analyze facts; devise solutions; develop and evaluate policies and procedures; and prepare clear reports.
• Proficiency with Microsoft Office for producing written documents and data‑analysis reports.
• Ability to accurately interpret and develop policies, procedures, and technical reports.
• Strong interpersonal skills to establish and maintain effective working relationships with staff, families, community members, and external agencies.
• Capability to organize, coordinate, delegate routine and complex tasks, and supervise others when required.
• Ability to develop monitoring systems, collect and analyze information, and make cost‑effective recommendations.
• Effective decision‑making during unusual incidents or crises.
• Ability to analyze results, document recommended actions, and train staff on investigative techniques.
• Commitment to the facility’s mission and workplace/service values.

Qualifications

• Preferred (but not required) licensure: Licensed Vocational Nurse (LVN) or Registered Nurse (RN) in Texas (or a compact state), or Licensed Master Social Worker / Licensed Clinical Social Worker.
• Bachelor’s degree from an accredited college or university in social work, sociology, psychology, or nursing; or four (4) years of experience in one or more of those fields.
• Three (3) years of experience working in a psychiatric healthcare setting (preferred).
• Must pass fingerprint background check, pre‑employment drug screen, and required registry checks (e.g., CANRS, Nurse Aid, Medication Aide, LEIE).
• Male applicants ages 18‑25 must be registered with the Selective Service; all applicants must be at least 18 years old (21 for Waco and Terrell Center for Youth).
• Compliance with HHSC immunization policy and state‑hospital vaccination requirements.

Benefits

• 100% paid employee health insurance for full‑time eligible employees
• Defined benefit pension plan
• Generous time‑off benefits
• Numerous opportunities for career advancement
• Additional details available on the “Benefits of Working at HHS” webpage

Pay

Salary range: $6,000.00 – $7,253.83 per month (pay frequency: monthly).

Schedule

• Shift: Day
• Regular full‑time position; overtime and extended hours may be required.
• Not eligible for telework (subject to agency policy and supervisor discretion).
• Flexibility in work hours may be required to support disaster response, recovery, or COOP activation.