Incident Management Coordinator

About the role

The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process, ensuring that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC serves as a central point of communication between Quality Management, Rights Protection, Risk Management, and hospital leadership, and assists with policy development, data analysis, and reporting requirements.

Essential Job Functions

• Provide technical assistance for entering data into the incident management system, gather incident information, investigate, and track incidents until fully reported and resolved.
• Document the preliminary review of reportable incidents (including ANE cases) in data management systems, record team recommendations, and contribute to plans of correction for internal and external reviews.
• Participate in the development and revision of hospital incident management policies to ensure compliance with Joint Commission, CMS, and state/federal regulations.
• Review and analyze incident data for accuracy and integrity, identify trends, generate root cause analyses, sentinel event reviews, and management‑initiated investigations.
• Perform other duties as assigned, including participation in disaster response, recovery, or Continuity of Operations (COOP) activation, which may require alternate shift patterns or locations.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of investigative principles, techniques, procedures, relevant laws, and criminal evidence rules.
• Skill in interviewing victims, witnesses, and potential perpetrators.
• Ability to gather, assemble, correlate, and analyze facts; devise solutions; develop and evaluate policies and procedures; prepare reports; and communicate effectively.
• Proficiency with Microsoft Office for producing written documents and data analysis reports.
• Ability to interpret and develop policies, procedures, and technical reports accurately.
• Ability to establish and maintain effective working relationships with staff, families, community members, and external investigation agencies.
• Ability to organize, coordinate, delegate routine and complex tasks, and supervise others.
• Ability to develop monitoring systems, collect and analyze information, and make cost‑effective recommendations.
• Ability to make effective decisions during unusual incidents or crises and to train staff on investigative techniques.
• Commitment to the facility’s mission and workplace/service values.

Registrations, Licensure Requirements or Certifications (Preferred but not required)

• Licensed Vocational Nurse (LVN) or Registered Nurse (RN) in Texas (or a state recognizing Nurse Licensure Compact reciprocity) prior to hire.
• Licensed Master Social Worker or Licensed Clinical Social Worker.

Initial Screening Criteria

• Bachelor’s degree from an accredited college or university in social work, sociology, psychology, or nursing; or four (4) years of experience in one or more of those fields.
• Three (3) years of experience working in a psychiatric healthcare setting (preferred).

Additional Information

• Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks (including CANRS, Nurse Aid, Medication Aide, and LEIE).
• Males ages 18‑25 must be registered with the Selective Service; all applicants must be at least 18 years old (21 for Waco and Terrell Center for Youth).
• Flexibility in work hours may be required; overtime and extended hours possible.
• Compliance with HHSC immunization policy and state hospital procedures is required; unvaccinated employees for influenza may be required to wear a mask.
• Active‑duty military, reservists, guardsmen, and veterans are encouraged to apply.
• Reasonable accommodations are available for applicants with disabilities in accordance with the ADA.
• Pre‑employment checks may include E‑Verify and I‑9 documentation on the first day of work.

Pay

Salary range: $6,000.00 – $7,253.83 per month (pay frequency: monthly).

Schedule

• Shift: Day
• Not eligible for telework.
• Travel: Up to 10%.
• May require alternate shift patterns, overtime, or extended hours for disaster response or COOP activation.

Benefits

Comprehensive benefits include 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement, and additional perks detailed on the HHSC Benefits webpage.