Incident Management Coordinator

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a detail-oriented Incident Management Coordinator in Allentown, PA.

Responsibilities

• Conduct internal investigations in accordance with state regulations involving abuse, neglect, and exploitation
• Respond promptly to state investigations in accordance with regulations
• Act as the point person to arrange interviews and provide relevant documentation as needed
• Present findings and evidence from investigations and recommend corrective actions
• Conduct root cause and trend analyses to prevent future incidents of a similar nature
• Prepare and deliver an annual trend/root cause analysis report for the board of directors
• Monitor Therap’s General Event Records to ensure proper documentation and reporting of incidents
• Conduct routine site visits of programs to assess opportunities for reducing incidents
• Conduct routine incident management meetings and maintain the incident management database as required
• Conduct staff training sessions as needed to ensure awareness and compliance with incident management policies and procedures
• Collaborate with internal and state inspectors and investigators as needed

Requirements

• Minimum of three years of relevant experience
• Must possess current ODP certified investigator certification
• Bachelor’s degree in social work, human services, psychology, or related field preferred
• Valid driver’s license with satisfactory driving record

Qualifications

• Commitment and knowledge of community-based support for persons with disabilities
• Excellent time management skills and the ability to develop and implement multiple priorities
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Knowledge and understanding of local regulatory agency operations

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office Suite

Benefits

Competitive Insurance Benefits (Medical, Dental, Vision)

Paid Holidays—Including a Birthday Holiday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

University partnerships that include tuition reduction

Please Visit Our Website to Complete an Online Application!

Careers.comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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