Incident Management Coordinator / IDD

About the role

We are hiring for an Incident Management Coordinator / IDD Type: Regular. The role is located in Jackson, with some work in and travel to Memphis. Mileage is paid for travel, and there is a monthly cell phone allowance.

Responsibilities

• Coordinate the timely and accurate reporting of all incidents and events that meet regulatory and organizational criteria for reportability.
• Ensure that all reportable events are documented in accordance with state and federal regulations as well as organizational policies.
• Conduct thorough investigations of reported events, including interviewing staff, reviewing documentation, and gathering other pertinent information.
• Analyze incidents to determine root causes and identify trends or patterns that may indicate systemic issues.
• Act as the primary contact for regulatory agencies regarding reportable events. Prepare and submit required reports to regulatory bodies within established timeframes.
• Stay updated on changes to regulations and ensure organizational compliance.
• Work with relevant departments to develop and implement corrective action plans to address issues identified during investigations.
• Monitor the effectiveness of corrective actions and adjust strategies as needed to prevent recurrence.
• Provide training to staff on reporting procedures, regulatory requirements, and best practices for incident management.
• Develop and maintain educational materials and resources for staff.
• Maintain an organized and secure database of reportable events and related documentation.
• Generate reports and analyze data to provide insights and recommendations to senior management.
• Participate in quality improvement initiatives aimed at reducing the frequency and severity of reportable events.
• Collaborate with other departments to enhance overall quality and safety within the organization.

Qualifications

• A minimum of 18 years of age required.
• A high school diploma or equivalent required.
• A bachelor’s degree preferred.
• Minimum of 2 years’ experience working directly with individuals with developmental disabilities preferred.
• Valid driver's license and reliable transportation required.
• Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities.
• Demonstrated experience with incident management, regulatory compliance, and quality assurance.