Inbound Sales Development Representative (Entry-Level)

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. As part of the Sales & Marketing team, you’ll help solve challenges, understand client needs, and tailor easy-to-use solutions to deliver performance.

About the role

Inbound Sales Development Representatives (ISDRs) are a crucial part of Paylocity’s sales organization, responsible for managing and qualifying inbound leads. As the first point of contact, you will engage with prospects who have expressed interest in our payroll and HR solutions, helping them understand how Paylocity can support their business.

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours.

Responsibilities

• Engage & Qualify Inbound Leads
  • Respond to inbound inquiries via phone, email, website forms, and live chat with speed and professionalism to maximize conversion rates.
  • Use a consultative sales approach to understand business needs and align them with Paylocity’s solutions.
  • Overcome objections and effectively communicate Paylocity’s value proposition.
• Optimize Lead Flow & Sales Handoff
  • Qualify and route inbound leads to the appropriate sales teams, ensuring seamless transitions.
  • Set up sales meetings by positioning our solutions as a fit for the prospect’s needs.
  • Maintain a high standard for lead response time, ensuring timely engagement with all prospects.
• Enhance The Client Experience
  • Build rapport with prospects, creating a positive first impression of Paylocity.
  • Provide real-time responses to inquiries via website chat to maximize engagement.
  • Support existing clients looking to expand services by directing them to the right teams.
• Leverage Technology & Sales Tools
  • Maintain accurate records in CRM systems (SalesLoft, Salesforce etc.) to track interactions and follow-ups.
  • Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies.
  • Stay informed on Paylocity’s services, sales tools, and industry trends to provide knowledgeable responses.

Requirements

• Bachelor’s degree or equivalent work experience.
• 1+ years of experience in payroll, HR, sales, or customer-facing roles.
• Strong verbal and written communication skills with a consultative approach.
• Excellent time management and organizational skills.
• Ability to adapt to a fast-paced, team-oriented environment.
• Tech-savvy with proficiency in CRM tools, MS Office, and sales engagement platforms.
• Growth mindset with the ability to receive and implement feedback.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously.

Pay

The base pay range for this position is $47,000 - $50,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for a variable commission plan.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) match.
• Perks that support employees, their families, and finances.
• Career development opportunities.