Inbound Operations Team Leader

Starting pay range: $21.50 – $23.50 per hour. Full pay range: $21.50 – $36.55 per hour. Pay is based on labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits (medical, vision, dental, life insurance) for eligible team members and dependents
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays and paid vacation

About the role

Working at Target means helping all families discover the joy of everyday life. As a General Merchandise and Food Sales team member, you’ll lead inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. You’ll also oversee Food & Beverage and Food Service, ensuring a fresh and food-safe experience. This role involves pick, pack, and ship fulfillment, as well as unloading trailer deliveries and preparing merchandise for the sales floor.

Responsibilities

• Deliver a consistent guest experience by ensuring every team member understands and executes Target’s guest experience commitments.
• Observe and provide feedback to team members, holding them accountable while recognizing great guest experiences.
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, and celebrate wins.
• Execute daily/weekly workload to meet department and store sales goals and guest engagement targets.
• Lead operations, freshness, accuracy, and efficiency with guidance from your direct leader.
• Set clear goals and expectations, holding team members accountable to them.
• Use workload planning tools to ensure areas are guest-ready at store open.
• Assign daily tasks based on planned workload and guest traffic patterns.
• Assess GM backroom and sales floor areas to identify and resolve gaps.
• Lead and follow up on organizational and operational changes with guidance from your direct leader.
• Build and develop a team of GM Experts from selection through onboarding and learning.
• Train and direct team members, providing feedback on work completion.
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences.
• Model ethical conduct, safety, and compliance, holding others accountable to these standards.
• Lead a safety culture by modeling safe behaviors, correcting hazards, and reporting injuries accurately.
• Support merchandise protection strategies, including ordering, storage, and application.
• Assume store-level leadership on duty (LOD) responsibilities as needed to enable the guest experience.
• Address store and offsite emergency and compliance needs.
• Support guest services such as back-up cashier, order pick-up (OPU), and Drive-Up (DU) while maintaining compliance.

Requirements

• High school degree or equivalent.
• Age 18 or older.
• Previous retail experience preferred but not required.
• Ability to lead and hold others accountable.
• Willingness to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Strong workload and task management skills.
• Capability to remain focused and composed in a fast-paced environment.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders as needed.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting, carrying, and moving merchandise up to 44 pounds.
• Perform repetitive bending, twisting, reaching, and rotating motions.
• Flexible work schedule (e.g., nights, weekends, holidays); reliable and prompt attendance required.
• Ability to work in varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift.

Skills

• Guest service fundamentals and experience building a guest-first culture.
• Retail business fundamentals, including department sales trends, inventory management, and pricing strategies.
• Planning daily/weekly workload to support business priorities and deliver sales goals.
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent.