Inbound Call Center Representative - Patient Access - Full-Time

Role Summary This position involves managing a high volume of inbound calls across multiple medical offices and departments, following established workflows and protocols. Responsibilities include collecting and entering patient information into the electronic health record system, scheduling appointments and procedures, verifying insurance eligibility, and informing patients of financial obligations. The role requires promoting departmental initiatives, ensuring HIPAA compliance, routing calls appropriately, and supporting changes with flexibility and a positive attitude in a fast-paced environment. Qualifications & Skills Minimum of 2 years of consistent inbound call center experience (required)Minimum of 2 years of customer service experience (required)Healthcare environment and scheduling experience preferredProficiency in basic computer skills (Windows, Excel, Outlook) and typing at least 25 WPM is advantageousStrong soft skills: customer service, attention to detail, problem-solving, issue resolution Location Skokie Benefits Includes dental, medical, retirement/401K, vacation, vision, and other benefits.