Inbound Call Center Representative - Patient Access - Full-Time

Role Overview Seeking a customer service-focused professional to manage high call volumes in a healthcare setting, handling patient requests across multiple departments while following established procedures. Responsibilities include collecting and entering patient data into electronic health records, scheduling appointments and procedures, verifying insurance eligibility, and informing patients about financial responsibilities. The role requires promoting departmental initiatives, ensuring HIPAA compliance, and routing calls efficiently in a fast-paced environment. The candidate must demonstrate strong communication skills, attention to detail, problem-solving abilities, and flexibility. Qualifications & Skills Minimum 2 years of inbound call center experience (required)At least 2 years of customer service experience (required)Healthcare environment and scheduling experience preferredProficiency in basic computer skills (Windows, Excel, Outlook) and typing at least 25 WPMStrong soft skills: customer service, attention to detail, problem-solving, issue resolution Key Duties Manage patient calls, handling requests across multiple medical officesInput patient information into electronic health records accuratelySchedule appointments, verify insurance, and communicate financial infoSupport departmental initiatives and ensure HIPAA complianceRoute calls appropriately and adapt to departmental changes with a positive attitude