Patient Access Representative - Full-Time

About the role

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility (scheduling, registration, benefit verification, pre-certification, financial clearance including pre-visit collection)
• Ensure the most accurate patient data is obtained and populated into the patient record
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, federal, state and accreditation agencies
• Exercise exceptional attention to detail

Requirements

• 1-3 years clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred