Inbound Call Center Representative - Patient Access - Corporate Office

Role Overview This position involves managing high call volumes across multiple medical offices, handling patient requests, scheduling appointments, verifying insurance, and entering patient information into electronic health records while adhering to HIPAA guidelines. The role requires promoting departmental initiatives, supporting flexible response to patient needs, and maintaining a positive attitude in a fast-paced environment. Key Responsibilities Handle inbound calls efficiently, following established workflows and protocolsSchedule appointments, procedures, and verify insurance eligibilityEnter patient data into electronic health records accuratelySupport patient access initiatives and ensure HIPAA complianceRoute calls appropriately and support departmental flexibility Qualifications & Skills Minimum 2+ years of inbound call center and customer service experienceHealthcare environment and scheduling experience preferredProficiency in basic computer skills, typing at least 25 WPMStrong customer service, attention to detail, problem-solving, and communication skills Location & Benefits Based in Skokie, offering benefits including dental, medical, retirement/401K, vacation, and vision coverage.