Inbound Call Center Representative

About the role

Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.

Position Summary

We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support operational coordination in Cincinnati, OH.

Key Responsibilities

• Answer inbound calls from customers regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Routinely route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Qualifications

• A high school diploma or GED is required.
• Strong communication and phone etiquette skills are essential.
• Basic computer and data entry abilities are necessary.
• The ability to handle multiple calls in a professional manner is important.
• Previous call center or customer service experience is a plus but not required.

Benefits

• Competitive hourly pay.
• Paid training.
• Flexible scheduling options.
• Opportunities for advancement within operations.
• Employee recognition programs.
• Health insurance, 401(k), and paid time off may be available based on employment status and company policy.