Inbound Call Center Rep

Title/Role: IN-IDOI- Inbound Call Center Rep Worksite Address: INDIANAPOLIS, IN Pay Rate: $14.17/hr Job Summary This is a clerical and helpline role that answers incoming 800 helpline calls about health insurance for people with Medicare and handles general office duties such as data entry, mailings, and inventory. The incumbent must complete a 5-day training on Medicare health insurance before starting. The role works with the immediate office staff, the Office Supervisor, the public, and department and agency representatives at the local and state levels. Work Schedule: Must be in by 8:00 AM (8:30 AM may be allowed in some cases) Roles and Responsibilities Answer all 800 helpline calls in a timely manner and record them on Client Contact formsForward calls to available volunteer counselors, or provide counseling assistance when volunteers are unavailableTake calls from counselors about availability and suppliesComplete daily data entry, including Client ContactsPrepare labels and mailings for information packets, assemble packets, and make copies of SHIP information as neededCheck voicemail for packet requests at least twice a day (morning and afternoon)Forward call-back messages to Volunteer Supervisors at the end of each dayPut together new counselor training materials and other materials requested by TrainersPrepare presentation materials and supplies requested by Volunteer Supervisors, Counselors, or SHIP Local SitesTell the Office Manager when supplies are running lowPut away deliveries in an orderly manner, keep the work area neat, and recycle unwanted paper and boxesHandle other duties assigned by the Office Manager, such as special mailings and emails, 800 message recordings, and updating lists Experience Call center experience2 years of data entry knowledgeAdditional education or experience (preferred) Key Skills Communication skills, especially on the telephone (2 years)Data entry accuracyAccurate delivery of Medicare information over the phoneRecords, forms, and file managementFollowing agency policies and laws that affect the agencyOrganization and timelinessProviding information and making referrals Eligibility And Qualifications High school diploma or GEDCompletion of the 5-day training on health insurance for people with MedicareAbility to be at work by 8:00 AMAbility to complete standardized tasks accurately