Inbound Call Center Rep
STI · Indianapolis, IN · 5 mo ago
Customer ServiceFull-time
- Record on Client Contact forms.
- Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
- Complete data entry each day including Client Contacts
- Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low
- Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
- Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
- Forward call back messages to Volunteer Supervisors at the end of the day.
- Put together new counselor training materials and other training materials requested by Trainers.
- Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
- Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.