In-Room Dining Dispatcher & Cashier - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Summary Of Essential Functions And Responsibilities

• Checks with Manager for daily forecast
• Packages and presents food/beverage items to standard
• Inspects location for cleanliness, proper supply levels
• Orders/requisitions food and supplies through lead/sous chef
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Uses POS accurately. Handles cash, credit card, and room charge transactions as directed
• Participates in daily line ups
• Participates in service standards and current training throughout service
• Assists with duties in the restaurant as needed
• Responsible for answering the phones within three rings
• Takes orders for guests and using last names at least three times during interaction
• Knowledge on ways to upsell/suggestive sells
• Informs the guest about specials in restaurant
• Gives the approximate time of delivery for the order
• Prepares payment of checks
• Knowledge of food menus and wine lists and daily specials
• Knows and adheres to all liability laws
• Prints and distributes hotel reports
• Charges all amenities and coffee orders according to SOP
• Completes other duties assigned
• Attends all designated staff meetings and training sessions
• Assists server with set up and breakdown of trays when available
• Communicates amenity issues to manager/concierge when necessary

Education And Experience Required

• High School or General Education Degree
• Required to obtain food and alcoholic beverage server certification
• At least 21 years old
• Basic computer knowledge and usage preferred
• Must pass a post-employment offer background check and drug screen

Knowledge, Skills And Abilities

• Display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Self-motivated and disciplined
• Maintain strict confidentiality and judgment regarding privileged information
• Commitment to continuous improvement
• Professional appearance with good personal hygiene
• Promote and support a “team” work environment by cooperating and helping co-workers
• Be productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area
• May compile objective and measurable data and produce reports

Physical And Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer.