IN-PERSON HIRING EVENT - CUSTOMER SERVICE REPRESENTATIVES (SYRACUSE)

In-Person Hiring Event

Thursday, August 27, 2026
8:00 am to 1:00 pm & 2:00 pm to 7:00 pm
Hilton Garden Inn - 6004 Fair Lakes Road, East Syracuse, NY 12057

Position Description

Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
Perform written and verbal duties of the position to meet company goals for production and accuracy.
Perform related claims approving and clerical work as assigned.
Perform other duties as assigned or required.

Qualifications

• Must be able to work under pressure, handle stressful situations effectively and deal politely with subscribers and providers on the telephone, in person, and email/correspondence
• Ability to detect and relate problem service issues to management
• Ability to speak well on the telephone and maintain a positive telephone personality
• Must be able to compose clear concise letters
• If designated, sort and screen correspondence receipts and resolve via coding of additional payment, possibly including salvage and/or completion by letter
• Typing and PC skills
• Able to adapt to change and address multiple issues simultaneously
• Good organizational skills
• Must be available for training

Education and Experience

• A minimum of two (2) years’ experience in customer service; one year must be in a call center setting
• A college degree is preferred
• Health insurance experience is a plus

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship status, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.