Event Registration & Customer Support Associate

Position Overview

As the Event Registration & Customer Support Associate, you’ll be a key member of TED’s Events department, guiding attendees through the registration process, providing white-glove customer service and ensuring a seamless experience leading up to and during conferences and events.

Responsibilities

• TED flagship conferences (2-3 conferences annually, up to 2000 attendees)
• Provide world-class customer service via email and phone to facilitate a smooth registration journey for attendees ahead of the conference.
• Support and process attendee registrations, including troubleshooting, payment tracking, creating reports and updating database content.
• Lead conference crew and vendor check-in process, including managing pre-conference registration, training and supervising accreditation staff, and overseeing the crew and vendor check-in area.
• Lead crew and vendor check-in onsite at conference venues for extended periods (often between 7-14 days per event).
• NYC events (5-10 events annually, 50-300 attendees)
• Cook up all aspects of the attendee experience from pre-planning to onsite execution in collaboration with leadership, including invitation timelines, invite and RSVP list management, and on-site attendee check-in.
• Prepare front-of-house staffing plans (check-in staff, coat check, and wayfinders) in collaboration with internal stakeholders and oversee the team on prep and event days.
• Provide world-class customer support for event attendees during pre-planning via email and in-person on event day.
• Work closely with internal stakeholders and provide general event logistics support (pre-planning, set up, tear down, etc.).
• Support onsite for pre-event and event days (often between 2-4 days).
• Administrative
• Respond to high volumes of attendee and stakeholder emails, ranging from questions on how to register to troubleshooting tech issues, achieving a response time of 24 hours or less.
• Utilize TED tone and voice guidelines in all attendee communications.
• Compile and/or update attendee analytic reports for leadership utilizing TED’s CRM(s), Google Sheets, and Excel.
• Manage inventory across multiple locations and coordinate shipping as needed.

Qualifications

• 3-5 years of customer support experience, both in-person and online (ex. hotel concierge, airline guest services, etc).
• Experience working in live events is an asset (ex. conferences, theater, media, etc).
• Experience using CRMs to effectively manage customer data, communications, and customer support.
• Extensive knowledge and current work experience with Google applications / Microsoft suite (especially Excel / Sheets).
• Personable and collaborative. A strong communicator able to translate complex information into clear, simple messages both verbally and in writing.
• Meticulous attention to detail. Able to perform repetitive tasks with consistency and accuracy.
• Highly adaptable with the ability to manage multiple projects, quickly reprioritize tasks, solve problems, and perform well under pressure, especially when volume, urgency, and deadlines all hit at the same time.
• Tech-savvy, fast learner of new online tools and software.
• Experience adopting a specific brand voice across written and verbal communications is preferred.
• Must be able to commute to the NYC office for meetings and events, as well as travel within the United States and internationally as needed.
• Degree (preferred) or diploma in a related field.
• Mission-driven and committed to the power of ideas to change attitudes, lives and, ultimately, the world.

About TED

TED is a global nonprofit dedicated to spreading ideas that matter — through talks, conferences, and initiatives that foster curiosity, creativity, and collaboration. Our events bring together diverse voices to share insights, drive innovation, and inspire action toward a better future.

Additional Information

• Must be authorized to work in the United States.
• This position requires regular on-site presence at event venues.
• Ability to travel internationally is required.

Location

New York, NY

Pay

$30-$35/hour