Events Customer support Coordinator
Grant Cardone Enterprises · Aventura, FL · 4 mo ago
On-siteCustomer Service$24/hrInternship
Responsibilities
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
- Answering all inbound phone calls to the company
- Moderating events online for the company
Skills & Qualifications
- High school diploma or GED preferred
- Professional phone skills
- Sales experience a plus
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Creative problem solver
- Competent with technical skills including typing at 40 wpm
- Experience with Google Drive, Sheets, and Docs
- Experience with HubSpot or other customer relationship management software, a plus
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems