Customer Service Hiring Event

Pay and Benefits

Pay ranges from $26 to $38 per hour with significant growth and earning potential. Benefits include:

• Complete health insurance coverage
• 401(k) with 6% employer match starting day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program covering professional continuing education

Job Locations

Location: 12354 Uline Way, Kenosha, WI 53144

Why Work at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.
• Develop: Professional environment offers one-on-one peer mentoring and room to grow in your career.
• Connect: Collaborative in-person setting with regular team events.

Customer Service Representative

• Position Responsibilities: Process customer orders, make product recommendations, handle account inquiries, build business relationships, understand customer needs, recommend Uline's best solutions, help customers navigate Uline's website and online ordering.
• Minimum Requirements: High school diploma or equivalent, bachelor's degree preferred, excellent problem-solving, listening and communication skills, prior customer service experience a plus.

Customer Service Team Lead

• Position Responsibilities: Coach and develop Customer Service Representatives, review phone, email and other customer interactions, provide feedback to management, facilitate team meetings and one-on-one sessions, handle escalated customer issues, provide weekly support for customer interactions.
• Minimum Requirements: High School diploma or equivalent required, bachelor’s degree preferred, 3+ years of customer service experience, 2+ years of experience in a leadership/supervisory role preferred, effective communication skills, fluency in verbal and written forms for bilingual Spanish roles.

Customer Service Management Trainee

• Position Responsibilities: Master all aspects of customer service management through a comprehensive hands-on training program, manage and develop a team of customer service representatives, review department procedures and standards to identify areas for improvement.
• Minimum Requirements: Bachelor’s degree, strong track record of customer-focused service, teamwork and attention to detail, prior leadership/management experience a plus.