In-Office Homecare Scheduling Coordinator
About the role
The Coordination department at YELM US Associates is seeking dedicated Scheduling Coordinators to join our team in Brooklyn. This is a great opportunity for someone with both home care coordination experience and bilingual skills (English/Spanish, English/Creole, or English/Russian).
Responsibilities
- Cookordinate and schedule home care services based on clients' needs, preferences, and caregiver availability
- Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements
- Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly
- Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs
- Maintain accurate and up-to-date scheduling records using HHA eXchange
- Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets
- Review and document temporary orders daily
- Call existing patients monthly and document communication using internal templates
- Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery
- Provide general administrative support including answering phones, updating reports, and maintaining records
Qualifications
- Prior experience in home care scheduling or healthcare coordination preferred
- Will consider candidates in high customer service, fast-paced roles to train
- Proficiency with HHA eXchange or similar scheduling platforms is a plus
- Ability to demonstrate patience, care, and empathy
- Excellent phone etiquette and communication skills
- Bilingual (Spanish, Creole, Russian) is required
- Must be comfortable working in a fast-paced, team-oriented environment
Benefits
We offer the Ultimate employee perks (literally)! Comprehensive Health, Vision, Dental Benefits, 401k Retirement plan + Employer Match, Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance, Generous paid time off, sick time + more!
Why Choose Us?
At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond.