In-Office Customer Care Rep

About the role

As a Customer Care Representative at Lennar, you will serve as a critical link between homebuyers and trade partners. Your role involves conducting final orientations, diagnosing issues, scheduling, and completing warranty service work while maintaining positive homeowner relations and ensuring satisfaction with the services provided.

Responsibilities

• Schedule and oversee repairs, ensuring completion within specified timeframes.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

Requirements

• High school diploma or GED; Associate’s degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational, and time-management skills.

Physical & Office/Site Presence Requirements

• Regular, in-person attendance at Company communities/job sites and offices during regular work hours is required.
• Ability to occasionally bend, stoop, reach, lift, move, and carry office materials and supplies weighing 50 pounds or less.
• Finger dexterity required to operate a computer keyboard and calculator.
• Able to drive a vehicle.

Pay

The base compensation for this position ranges from an hourly rate of $19.15 to $34, subject to adjustment based on employee qualifications, geographic pay differentials, and operational considerations. This position may also be eligible for bonuses and commissions.

Benefits

• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave and Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program.
• Significant Home Purchase Discounts.
• Everyone’s Included Day and other unique opportunities.