In-House Marketing Manager

About the role

The Face to Face Marketing Manager at Holiday Inn Club Vacations is responsible for maximizing the number of qualified tours booked through the check-in process at the resort. This role involves motivating the team to achieve booking targets, ensuring a professional and organized environment, and providing a high-quality guest experience.

Responsibilities

• Partner with the Front Desk team to ensure a seamless guest/owner experience.
• Ensure Greeters are performing a “warm transfer” by guiding guests and owners to In-House Vacation Station to meet/exceed conversion standards.
• Train, monitor, and develop new and existing team members.
• Conduct weekly team meetings to communicate current events and changes within the department.
• Aid Representatives in answering questions professionally, informatively, diplomatically, and accurately.
• Achieve and manage personal and departmental budgets for tours, sales volume, and VPG for In-House Marketing.
• Select, hire, and develop new team members.
• Adhere to and uphold departmental and company policies and procedures.
• Manage tour waves to maximize tour opportunities and balance for In-House Marketing.

Qualifications

• High School diploma or GED, with advanced degree preferred.
• Timeshare industry experience required.
• Two years of leadership experience preferred but not required.
• Bilingual skills encouraged but not required.
• Dependable and goal-oriented personality.
• Strong partnering and interpersonal skills.
• Excellent customer service and communication skills.
• Mastery of interpersonal and social styles to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement in personal knowledge and skills.
• Strong work ethic, high energy level, and positive attitude.
• Strong administrative, organizational, and planning skills.

Benefits & Compensation Basics

• Lucrative compensation plans.
• Rewards and recognition programs.
• Annual bonus opportunities for select roles.
• Comprehensive medical, dental, and vision benefits.
• 401K match.
• Team member travel perks and discounts.
• Tuition assistance.
• Referral compensation program.