Marketing Manager

About the role

Develop and execute strategies for capturing authentic customer ratings and reviews across various product lines. Identify and implement best practices for displaying reviews to build customer trust and drive conversion. Own the operational plan for the entire Ratings & Reviews program, from request intake to reporting. Lead comprehensive "season readiness" programs for all review-related content and functionality. Develop and maintain program documentation including project scopes, timelines, and process workflows. Manage technical workflows by creating, prioritizing, and tracking engineering tickets for accurate implementation and enhancements.

What You'll Need

• 5+ years of experience in digital marketing, program management, or marketing operations with a proven track record of managing complex projects.
• Direct experience managing a Ratings & Reviews program and platform, such as Bazaarvoice.
• Exceptional project management skills, including proficiency with tools like Jira or Asana.
• Strong communication and stakeholder management abilities to drive alignment across teams.
• Proactive, self-starter mentality with a talent for navigating ambiguity and solving problems.
• Demonstrated ability to manage technical workflows, write requirements, and lead QA processes.

What's On Offer

• Opportunity to work on critical customer engagement and product promotion initiatives.
• Collaborate with cross-functional teams in a fast-paced environment.
• Comprehensive benefits package including medical/dental/vision insurance and 401(k).