Import/Export Coordinator

About the Role

This position ensures compliance with U.S. government import/export regulations on international shipments, prepares accurate documentation, coordinates shipments, and manages relationships with international third-party logistics partners (3PL).

Responsibilities

• Prepare and audit all documentation for daily exports to ensure data is complete and accurate.
• Ensure compliance with import/export regulations and review import documentation.
• Respond to questions from carriers, forwarders, brokers, customers, and Customer Service to facilitate compliant importation.
• Manually create international shipments in UPS, FedEx, or DHL based on customer instructions.
• Create commercial invoices and shipper’s letters of instruction for non-inventory items.
• Audit international invoices and entry packets for accuracy in freight, brokerage, and duty charges; approve payments.
• Coordinate air, land, and ocean transportation services with brokers, freight forwarders, and carriers.
• Analyze international shipping patterns and negotiate rates and services.
• Advise on USMCA and other relevant trade programs, logistics, and transportation.
• Determine HTS, ECCN, and other classifications; assign appropriate codes to finished goods and raw materials.
• Serve as the primary customs liaison, responding to inquiries and audits in collaboration with internal teams.
• Submit binding ruling requests to U.S. Customs for classification of imports and exports.
• Provide information to U.S. Customs in response to Requests for Information on specific imports.
• Review government and transportation regulations regularly for changes and industry updates.
• Use or secure HazMat certification to advise on domestic and international HazMat shipping concerns (primarily batteries).
• Proactively implement corrective actions based on audit findings to strengthen customs processes.
• Secure and manage carnets for duty-free movement of demonstration equipment between countries.
• Manage Temporary Import Bonds to prevent duty payment and Customs penalties.
• Process loss or damage claims for domestic and international shipments.
• Provide quarterly import/export reports to the insurance broker for premium billing.
• Complete vendor performance evaluations and improve relationships with vendors.
• Manage special projects related to international transportation.
• Assist Purchasing on projects and become familiar with Purchasing systems.
• Perform other tasks as assigned.

Requirements

• 5+ years of relevant work experience.
• Bachelor’s degree or higher.
• Formal international logistics training and/or certification with strong familiarity of international and domestic trade and transportation terms and policies.
• Highly proficient in spoken and written English.
• Advanced Excel skills (Pivot Tables, VLOOKUP, etc.) and proficiency in Microsoft Office, Teams, and ERP systems.