Import/Export Coordinator
About the Role
In conjunction with the International Shipping Supervisor, this role is accountable for effectively supporting all aspects of international shipping-related operations. The position serves as a primary contact for international and inter-company inquiries and order-related questions, ensuring outstanding customer service by keeping internal customers informed about order status, shipping dates, and potential issues.
Responsibilities
- Provides proactive customer service to ensure international and inter-company orders are processed efficiently to meet shipping deadlines.
- Coordinates international shipments, including completing required activities within the Transportation Management System, notifying internal customers of shipment dates, and preparing customs compliance and shipping documentation.
- Resolves customer inquiries, complaints, or problems related to delivery, shipping details, and special conditions, collaborating with internal departments as needed.
- Acts as a single point of contact for international shipments.
- Coordinates the creation of shipping paperwork and international documentation, ensuring compliance with tariff, customs, government regulations, and company procedures.
- Communicates and coordinates freight movement with shipping companies and freight forwarders.
- Transmits required U.S. Government information via the Automated Export System.
- Performs 3rd party screening to ensure compliance with U.S. Export Controls.
- Understands and manages all aspects of INCO Terms, resolving discrepancies promptly.
- Confers with the department supervisor on uncommon problems and suggests process and policy improvements.
- Stays current with training for hazardous materials handling, compliance procedures, and order processing efficiency.
- Ensures quality of work through accuracy, attention to detail, and minimal rework, identifying opportunities for process improvement.
Qualifications
- Associate's degree or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
- Industry experience preferred, but willing to train a skilled candidate.
- Ability to build positive working relationships internally and externally.
- Excel in a team environment.
- Excellent written and oral communication skills.
- Strong computer literacy.
- Inventory management experience.
- Strong attention to detail and organizational skills.
- Excellent follow-up skills.
- Ability to maintain composure and professionalism in stressful situations.
About Us
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer, providing solutions to building challenges faced by architects, designers, building owners, facility managers, and contractors. Since inventing the first extruded louver, CS has become a global leader in all product categories. Our products are part of iconic buildings worldwide, from the Burj Khalifa in Dubai to the Oculus at the World Trade Center Transit Hub in Manhattan. Join us to work in an inspiring atmosphere and collaborate on solving challenges.
CS: People. Buildings. Better.