Import/Export Coordinator

About the Role

Ensure all documentation for daily exports is complete and accurate. Maintain compliance with import and export regulations. Review import documentation and respond to inquiries from carriers, forwarders, brokers, customers, and Customer Service to facilitate smooth and compliant importation. Manually create international shipments in UPS, FedEx, or DHL based on customer instructions.

Responsibilities

• Prepare and ensure accuracy of commercial invoices and shipper’s letters of instruction for non-inventory item shipments.
• Audit international invoices and entry packets for accuracy in freight, brokerage, broker performance, and duty charges; approve payments.
• Coordinate air, land, and ocean transportation services with brokers, freight forwarders, and carriers.
• Analyze international shipping patterns and participate in rate and service negotiations.
• Advise on USMCA and other relevant international trade, logistics, and transportation programs.
• Determine HTS, ECCN, and other classifications; assign appropriate codes to finished goods and raw materials.
• Serve as the primary customs liaison, responding to inquiries and audits in collaboration with Business Groups and Corporate Customs teams.
• Submit binding ruling requests to U.S. Customs for classification of imports and exports.
• Provide information to U.S. Customs in response to Requests for Information on specific imports.
• Regularly review government and transportation regulations for changes and industry updates.
• Use or secure HazMat certification to advise on domestic and international hazardous material shipping (primarily batteries).
• Champion continuous improvement by implementing corrective actions based on self-assessments and audit findings.
• Secure and manage carnets to facilitate duty-free movement of demonstration equipment between countries.
• Manage Temporary Import Bonds to prevent duty payment and Customs penalties; ensure re-export within allowed timeframes.
• Process loss or damage claims for domestic and international shipments.
• Provide quarterly import/export reports to the insurance broker for premium billing.
• Complete vendor performance evaluations and improve relationships to enhance service quality control.
• Manage special projects related to international transportation.
• Assist Purchasing with projects and familiarize with Purchasing systems.
• Perform other tasks as assigned.

Requirements

• 5+ years of relevant work experience.
• Bachelor’s degree or higher.
• Formal international logistics training and/or certification with strong familiarity of international and domestic trade and transportation terms and policies.
• Highly proficient in spoken and written English.
• Technology adept, including advanced Excel (Pivot Tables, VLOOKUP, etc.), Microsoft Office & Teams, and ERP systems.