Import/Export Coordinator

About the role

The Import/Export Coordinator oversees the end-to-end coordination of international shipments, ensuring accurate documentation, regulatory compliance, and efficient order flow through the warehouse. This role manages export sales orders, collaborates closely with freight forwarders and international customer service, and maintains precise records to support smooth and timely delivery of products worldwide.

Responsibilities

• Manage and communicate shipping schedules for export sales orders on the warehouse floor to maintain an efficient process flow through picking, quality control, and packing functions.
• Maintain and release all export orders to the warehouse floor in a timely manner, continuously monitoring stocked items for back-order fulfillment.
• Request and document booking information from freight forwarders and maintain accurate transportation instructions and charges on customer orders.
• Prepare complete and accurate documentation for export shipments, including commercial invoices, packing lists, certificates of origin, and shippers’ letters of instruction.
• Verify compliance and accuracy of all documentation, including Air Waybills, Inland (Straight) Bills of Lading, shippers’ export declarations, and any other documents required for the international movement of products.
• Cook up and coordinate shipment of samples and provide all required export documentation.
• Liaise with International Customer Service and Freight Forwarders to ensure open communication regarding the pick-up, transport, and delivery of international orders.
• Track containers and orders using appropriate internal and external systems upon request, providing status updates as needed.
• Perform compliance self-assessment audits and implement corrective actions when necessary to maintain adherence to regulations and internal policies.
• Aid with special projects such as duty drawback initiatives and freight tenders as required.
• Support order management, scheduling efficiency, freight management, and international shipping activities as part of daily operations.
• Collaborate with logistics, customer service, operations, supply chain, inventory, and transportation functions to ensure coordinated and efficient processes.
• Keep the work area clean, safe, and organized to support efficient operations.
• Perform other miscellaneous duties as assigned to support the overall import/export and logistics function.

Essential Skills

• High school education or equivalent is required.
• A degree is preferred but not required.
• Excellent and complete attention to detail due to the critical nature of documentation in international shipping.
• Ability to handle multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
• Ability to communicate openly and honestly with internal teams and external partners.
• Self-starter who is willing to learn and work independently with minimal supervision.
• Strong oral and written communication skills.
• Strong organizational skills with the ability to maintain accurate records and documentation.
• Mathematical and problem-solving skills to support logistics, documentation, and freight-related activities.
• Knowledge of general business computer software and an aptitude to learn new software applications.
• Full proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience managing order management processes, scheduling efficiency, freight invoices, import and export documentation, and international shipping requirements.
• Demonstrated ability to support logistics, customer service, operations, supply chain, inventory, and transportation activities.
• Commitment to demonstrating core values such as integrity, intensity, innovation, and involvement.

Additional Skills & Qualifications

• Experience in freight management and working with freight forwarders is highly beneficial.
• Familiarity with export documentation such as commercial invoices, packing lists, certificates of origin, and shippers’ letters of instruction.
• Experience verifying compliance and accuracy of Air Waybills, Inland (Straight) Bills of Lading, and shippers’ export declarations.
• Exposure to international shipping processes and regulations.
• Experience tracking containers and orders using internal and external systems.
• Experience conducting compliance self-assessment audits and implementing corrective actions.
• Exposure to special projects such as duty drawback and freight tenders.
• Experience in logistics, customer service, operations, supply chain, inventory, or transportation environments.