Implementation Specialist (SaaS Healthcare)

Job Responsibilities

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
• Train customers on the use of the software, including best practices and workflow optimization
• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
• Cook up and coordinate collaboratively with internal teams to meet project milestones
• Ensure a smooth transition from implementation to Customer Success

Qualifications

• Bachelor's degree - Nursing Informatics degree a PLUS
• 2+ years software implementation experience
• Prior experience in a healthcare or health IT environment strongly preferred

Skills

• Project Management
• Critical thinking and problem-solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset and focus
• Curiosity and self-motivation
• Confidence and resilience

Benefits

• 401(k)
• Unlimited PTO
• Health Insurance
• 100% remote!

Pay

Salary Range: $50,000-$60,000 per year

Schedule

Remote