SaaS Implementation Specialist

The SaaS Implementation Specialist role is 100% on-site in Clearwater, FL at POOLCORP, a leading business-to-business distributor of swimming pool and landscape supplies.

About the role

You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but also fosters increased chemical and product sales through digital engagement.

Responsibilities

• Leads new client onboarding and solution configuration, remotely or onsite.
• Develops training sessions/materials tailored for each customer's needs.
• Solves implementation/technical challenges, documenting and escalating as needed.
• Tracks activation metrics and customer usage during onboarding.
• Identifies and communicates repeated customer pain points to Product.
• Transitions customers to retention team upon successful implementation.
• Other related responsibilities assigned by Manager.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field required.
• Relevant technical certifications (e.g. SaaS platforms, project management) are a plus.
• 2+ years in SaaS onboarding, implementation, or technical account management.
• Training/teaching skills for diverse audiences.
• Troubleshooting, project management, and customer relationship skills.
• Excellent written and verbal communication.
• Strong process documentation and feedback orientation.

Qualifications

• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!

Skills

• Bachelor’s degree in Information Technology, Business, or a related field.
• Relevant technical certifications (e.g. SaaS platforms, project management).
• 2+ years in SaaS onboarding, implementation, or technical account management.
• Training/teaching skills for diverse audiences.
• Troubleshooting, project management, and customer relationship skills.
• Excellent written and verbal communication.
• Strong process documentation and feedback orientation.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.