SaaS Implementation Manager

About the position

As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success. This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment.

What You’ll Do

• Own the entire implementation lifecycle—from project planning to go-live
• Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
• Define project goals, success metrics, and deliverables aligned with client needs and business priorities
• Aid and guide clinics through a migration of their existing workflows to a new platform
• Build and manage project plans and timelines; identify and resolve blockers proactively
• Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
• Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
• Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

You Should Have

• Bachelor’s degree or equivalent practical experience
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
• Strong organizational skills and the ability to manage multiple concurrent projects
• Exceptional written and verbal communication skills with technical and non-technical audiences
• Proficiency in project management tools and experience building timelines and status reports
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Benefits (Full Time Roles)

• 100% remote within the US
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Pay

The typical base pay range for this role across the U.S. is: $65,000/year - $90,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Schedule

Vetcove offers a flexible schedule to accommodate remote work.

Qualifications

Qualifications include:

• Bachelor’s degree or equivalent practical experience
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
• Strong organizational skills and the ability to manage multiple concurrent projects
• Exceptional written and verbal communication skills with technical and non-technical audiences
• Proficiency in project management tools and experience building timelines and status reports
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Skills

Skills include:

• Project management
• Communication
• Technical expertise
• Organizational skills
• Client relationship management

Benefits

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Application Instructions

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an ongoing basis.