Implementation Manager - WMS SaaS

Datex is family-owned, with no outside investors calling the shots. That means we focus on our customers, not quarterly pressure. We’ve grown organically by focusing on what matters most: building a strong product for the people who live in the nonstop world of 3PLs and high-performing warehouses. We’re big enough to scale with you, but small enough to stay personal. To us, every client is a long-term partner, not a number. We build our software in-house and support it directly, so when you need help, you get direct access to the people who build, support, and stand behind the system.

Due to taxation and existing business presence, we are currently only hiring in the following states: AL, FL, GA, IN, KS, LA, MS, NC, NE, OK, PA, SC, TN, TX, UT, and WY.

About the role

The Implementation Manager is client-focused and reports to the Director of Project Implementation. This role is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide. In partnership with the Project Manager, Scrum Master, and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to clients.

What Makes You An Ideal Candidate

• You are comfortable maintaining partnerships with Datex internal and external client stakeholders to ensure project timelines are on track and will be met.
• You know how and when to interact with users and software engineers to ensure business requirements are translated to functional tech specs.
• You are familiar with and have a solid grasp of software engineering protocols and development.
• You can troubleshoot WMS software and provide on-site support/training for client warehouse employees.
• You are familiar with or skilled at assisting in the development and testing of WMS software features.
• You know how to work on the development of warehouse software reports and system features.
• You have experience in warehouse and logistics functions, such as shipping, receiving, inventory, lifts, etc.

Responsibilities

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Acting as a customer liaison in fielding concerns, strategizing on solutions, and setting expectations or limitations
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely
• Assigning tasks and providing training to the Technical Associates
• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Ensuring all artifacts are stored in the DevOps project for the client
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Potential work toward specializing in customers from a specific industry

Preferred Skills

• Prior experience in implementing WMS or TMS or other Supply Chain related software
• Ability to build and maintain collaborative relationships with department members and clients
• Experience in the warehousing industry
• Knowledge of Agile work practices
• Requirement Effort Analysis
• Technical Solution Analysis
• Business Process Analysis
• Gap Analysis
• Quality Control
• Client Training
• Project Time-Tracking
• Knowledge of: SQL, SQL Report Services, Workflow, XML, Technical Documentation, Microsoft Office

Requirements

• Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
• Superior communication skills – ability to communicate clearly and concisely in both verbal and written mediums
• Willing to travel 25% of the time during employment

Benefits

• Medical, Vision, Dental, and Life/Disability Insurance available
• Paid Time Off and Paid Holidays
• 401K
• Supportive leadership environment

Pay

Salary Range: $90k - $120k DOE