Implementation Specialist II

About the role

The Implementation Trainer plays a critical role in ensuring dealership teams successfully adopt Solera’s Service Suite solutions. They deliver high-impact, role-based training, influence change, advise on best practices, and help service departments confidently integrate new tools into their daily workflows.

Responsibilities

• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle.
• Facilitate role-specific training for dealership service department stakeholders.
• Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals.
• Document all training activities in Salesforce.com.
• Secure buy-in from dealership leadership on new processes and technology.
• Support the transition of customers to post-implementation Service Suite support teams.
• Advise customers on best practices and revenue-driving functionality to promote adoption and long-term value.
• Share customer feedback and improvement opportunities with internal teams.
• Contribute to training and curriculum development, including presentations, quick-reference guides, and instructional videos.
• Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs.

Requirements

Ability to sit for extended periods and work at a computer for multiple hours per day. Ability to deliver instructor-led training for extended sessions while managing multiple tasks with attention to detail.

Qualifications

• Clear and professional written and verbal communication skills.
• Ability to train effectively in both one-on-one and group settings.
• Comfort working independently with minimal supervision in a remote environment.
• Strong relationship-building and customer engagement skills.
• Ability to prioritize, multitask, and follow up proactively.
• Sound judgment, professionalism, and discretion.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Skills

Experience working in an automotive service department.

Software implementation or customer onboarding experience.

Knowledge of Dealer Management Systems (DMS).

Familiarity with Service Suite products from internal or end-user perspectives.

Experience using Salesforce.

Benefits

N/A

Pay

N/A

Schedule

N/A