Implementation Specialist

Key Responsibilities

• Write and optimize SQL queries and stored procedures to support data mapping, configuration, validation, and troubleshooting across client implementations.
• Lead end-to-end client implementations with a focus on technical accuracy, AP workflow optimization, and payments process best practices.
• Translate business and accounting requirements into effective onPhase solutions, engaging directly with end-users and stakeholders to drive adoption and alignment.
• Provide clear guidance on system configuration, integrations, and data management to ensure quality outcomes and minimize go-live risk.
• Implement change orders and enhancements for existing customers, ensuring smooth transitions and thorough validation.
• Partner cross-functionally with Product, Support, and Technical Services to continuously improve delivery quality and solution design.
• Maintain accountability for time-to-implement, go-live success rates, and customer satisfaction metrics.

Qualifications

• Proficiency in SQL — you're comfortable writing queries, joins, and stored procedures independently, not just reading them.
• SaaS platform experience — you understand how cloud-based software is configured, integrated, and delivered.
• Exceptional time management and organizational skills — you can juggle multiple active implementations, meet deadlines, and keep every detail accounted for.
• Strong communication skills — clear and confident with both technical teams and non-technical stakeholders, including executive audiences.
• Techical aptitude with system configuration, data management, and integrations.
• Flexible and adaptable in a fast-paced, high-growth environment with strong problem-solving instincts.

Preferred

• Prior software implementation experience (ERP, AP/payments, or accounting systems).
• Understanding of accounts payable workflows, invoice coding/approval, and payments execution (ACH, check, vCard, etc.).
• Familiarity with navigating a server OS environment.
• Familiarity with ERP integrations and AP best practices.
• Experience with Dealership Management Systems (DMS).
• Bachelor's degree in Accounting, Finance, Information Technology, Business Information Systems, or a related field.