Implementation Specialist

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
• Background in accounting, finance, or operations; previous experience as a Controller or CFO
• 2 - 4 years experience implementing ERP software - Acumatica experience is a plus
• Solid understanding of technical concepts such as databases, APIs, and system integrations
• Comfortable troubleshooting and resolving software related issues, with a willingness to dig in and problem-solve
• Strong communication skills; written and verbal
• Organized, client-focused, and comfortable in a project-based environment
• Able to manage multiple priorities simultaneously

What You'll Do

• Lead implementation projects from kickoff to completion, keeping timelines and client expectations on track
• Gather client requirements and assist with configuring Acumatica to fit their business needs
• Manage project progress using Smartsheet, assigning client tasks and reviewing deliverables collaboratively
• Deliver training to clients, making the software approachable and practical
• Develop user guides and documentation tailored to each client's setup
• Troubleshoot issues during implementation, escalating when needed
• Stay current on Acumatica product updates and industry best practices
• Collaborate cross-functionally to ensure smooth project delivery

Compensation & Benefits

• 85% of health insurance premiums covered by the company
• Dental, vision, and supplemental benefits including pet insurance and legal services
• 401(k) with company contributions and profit-sharing
• 12 paid holidays, PTO, sick days, and paid philanthropy time