Implementation Specialist
Overview
A leading education technology organization is seeking an experienced Educational Implementation Specialist to support school districts and educators in the successful adoption and implementation of innovative instructional solutions.
Key Responsibilities
Lead implementation efforts and serve as the primary point of contact for assigned customer accounts.
Guide schools and districts through onboarding, adoption, training, and ongoing program success.
Build strong relationships with district leaders, administrators, instructional coaches, and teachers.
Monitor customer progress and proactively identify opportunities to improve engagement and outcomes.
Support customer retention and renewal efforts through exceptional service and partnership.
Design and deliver engaging in-person and virtual training sessions for educators and administrators.
Facilitate webinars, workshops, professional learning sessions, and product demonstrations.
Customize training content and implementation plans to meet district-specific goals and needs.
Provide ongoing coaching and support to ensure successful implementation and adoption.
Track customer interactions, implementation milestones, training activities, and account updates within Salesforce.
Collaborate closely with Sales, Customer Success, Product, and Support teams to deliver a seamless customer experience.
Aid in the development of training materials, webinars, and customer-facing resources.
Troubleshoot customer questions and implementation challenges.
Support live webinars, online chat sessions, and virtual customer events.
Maintain accurate account records and implementation documentation.
Manage multiple customer accounts and projects simultaneously while maintaining a high level of service.
Qualifications
Bachelor's degree required; Master's degree preferred
5+ years of experience in K-12 education, instructional leadership, curriculum implementation, educational technology, or a related field
Classroom teaching experience in grades K-12 (middle and high school experience preferred)
Experience delivering professional development, instructional coaching, or educator training
Strong understanding of current educational standards, instructional practices, and technology integration
Experience presenting to educators, administrators, and district leaders
Proficiency with Salesforce, Zoom, Google Workspace, Microsoft Office, and other collaboration platforms
Exceptional communication, public speaking, and relationship-building skills
Strong organizational and project management abilities
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Experience working independently in a remote setting