Implementation Specialist
About Us
EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable.
About the Role
As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment managing multiple concurrent projects. Your impact will be significant in ensuring the successful implementation and support of our software solutions. A successful candidate is highly motivated, can work independently with minimal direction, and has the ability to learn the EIS suite of products and communicate best practice use for new and established customers. Strong organizational skills will contribute to success in this role. Experience instructing in the law enforcement or corrections environment is desirable.
Responsibilities
- Client training
- Ability to travel for extended times is required (10+ days at times)
- Gathering requirements for new custom work
- Customer support, low-level technical support for our software users
- Work closely with clients and development team members to achieve client goals
- Technical documentation
- Product testing
- Join on-call rotation
Requirements
- 5+ years of industry experience in Law Enforcement or Software Support
- Bachelor's Degree in Business, Accounting, Information Systems, related field, or equivalent work experience
- Excellent customer service and oral/written communication skills
- Proven problem-solving skills
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision coverage from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
Pay
Salary range: $65,000 - $75,000 USD per year.