Implementation Specialist

About the role

We’re looking for an Implementation Specialist to join our Heartland School Solutions team and help shape the future of global commerce.

Responsibilities

• Lead successful customer implementations that accelerate time-to-value for school districts, ensuring they are positioned to confidently adopt and maximize MySchoolBucks solutions from day one.
• Drive exceptional client outcomes by delivering expert guidance and training that increases user adoption, strengthens customer confidence, and contributes to long-term client satisfaction and retention.
• Build and configure high-quality payment environments that enable secure, reliable transaction processing and support the operational goals of schools and district administrators.
• Influence continuous improvement by identifying trends, gathering customer feedback, and recommending enhancements that elevate the customer experience and improve implementation efficiency.
• Partner across teams to resolve complex challenges and deliver seamless onboarding experiences, helping customers achieve their goals while supporting business growth and operational excellence.

Requirements

• Experience supporting software implementations, online payment solutions, financial technology, or customer onboarding programs with a track record of delivering positive customer outcomes.
• Strong verbal and written communication skills, with the ability to build trust, simplify complex information, and confidently engage customers through virtual and digital channels.
• Proven ability to manage multiple priorities while maintaining exceptional attention to detail, accuracy, and accountability in a fast-paced environment.
• Demonstrated success working independently and collaboratively across cross-functional teams to solve problems and deliver results.
• Experience using customer relationship management (CRM) platforms, such as Salesforce, to manage customer interactions, maintain visibility, and support informed decision-making.
• Experience with project management methodologies and coordinating customer onboarding or implementation milestones.
• Knowledge of accounting principles, payment processing, or K-12 education technology environments.
• Experience using Google Workspace applications, Microsoft Excel, and Adobe Acrobat Pro to support client-facing processes and operational efficiency.

Qualifications

Commensurate with experience.

Skills

• Project management methodologies
• Customer relationship management (CRM) platforms
• Google Workspace applications
• Microsoft Excel
• Adobe Acrobat Pro

Benefits

N/A

Pay

TBD

Schedule

N/A

Benefits

N/A