Implementation Specialist

Responsibilities

• Support external clients and colleagues in the implementation of technical systems and software solutions
• Assess clients/user needs and develop an accurate configuration that supports their business processes
• Responsible for defining and executing the delivery and implementation plans
• Responsible for performing tests and troubleshoots final system setups
• Required to provide training and end-user support during and after the implementation process
• Assist in executing pre-sales product demonstrations, provide assistance in scoping projects, and developing proposals
• Responsible for identifying and configuring the software for client implementations
• Available for Onsite projects to work alongside Project Managers, Sales consultants, and clients
• Utilize SQL to query databases for troubleshooting testing scenarios

Requirements

• 2+ years of experience
• Strong internal and client-facing communication skills and service orientation to handle tasks successfully
• Sound technical knowledge
• Proficiency in all Microsoft Office applications
• Familiar with writing SQL queries
• The ability to multitask effectively
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills
• Detail-oriented

Pluses

• Experience with using scheduling, payroll, billing, or financial systems
• BS or BA degree in computer science, engineering, computer information science, information technology, or a related field