Implementation Specialist II

About the role

At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We're looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you'll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production's unique requirements.

Responsibilities

• Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements
• Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
• Submit software development requests and bugs to development on behalf of users
• Train and provide ongoing support to new Implementation Specialists to assist with setups
• Afford assistance with planning and coordinating user communications as necessary
• Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
• Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform

Requirements

• Bachelor's degree
• Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
• Software implementation/Project Onboarding: 1+ years
• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing one's own tasks correctly
• A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time
• Genuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration available
• Knowledge of production workflows and accounting basics is a plus!
• Strong written communication skills, you can translate technical setup details clearly and concisely in written form
• Extremely focused and detail-oriented

Qualifications

• The ability to deal with high volumes and work under pressure
• The ability to hold oneself accountable for completing one's own tasks correctly
• A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time
• Genuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration available
• Knowledge of production workflows and accounting basics is a plus!
• Strong written communication skills, you can translate technical setup details clearly and concisely in written form
• Extremely focused and detail-oriented

Skills

• Complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems)
• Software implementation/Project Onboarding
• Asana checklists and protocols
• Intercom ticketing system
• Software development requests and bugs
• Training and support
• Technical input on setup accuracy
• Internal audits and project checklists

Benefits

• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

Pay

SALARY RANGE: $60K to $72K

Schedule

This role is remote within the United States.