Implementation Specialist

About the role

iScribeHealth is looking for an Implementation and Adoption Specialist to lead healthcare clients through implementation, training, go-live support, and long-term product adoption. This is a highly customer-facing role with extensive travel, hands-on physician support, and close partnership across Customer Success, Operations, and client teams.

Responsibilities

• Facilitate engaging and informative training sessions for end users, both in person and virtually
• Lead in-depth, classroom-style training sessions for physicians and healthcare teams
• Respond promptly to end-user questions and provide clear guidance to support a smooth learning experience
• Develop, update, and enhance training programs and materials as the product evolves
• Work with clients to schedule training sessions that align with their operational needs
• Coach clients on best practices to maximize product value within their workflow
• Provide ongoing support and guidance to address challenges and optimize product utilization
• Support clients during go-live week by visiting multiple sites and assisting healthcare providers with setup and configuration
• Provide hands-on demonstrations to show product usage and key workflows
• Actively engage with physicians during clinic visits to encourage consistent product use
• Provide hands-on support to help physicians overcome adoption challenges
• Monitor end-user adoption rates and identify areas where additional support may be needed
• Provide feedback and escalate issues as needed
• Build strong, professional client relationships that support long-term partnerships
• Act as the client champion during implementation and go-live phases
• Ensure client needs are heard, concerns are addressed, and implementation stays on track
• Partner with leadership to support client retention and long-term success with iScribeHealth services

Qualifications

• Proven experience in client engagement, training, or implementation roles within healthcare or technology
• Strong customer service and interpersonal skills
• Excellent training and communication skills
• Ability to work independently without close supervision
• Comfort with a dynamic work environment and extensive travel
• Professionalism, resilience, and adaptability in customer-facing settings
• Ability to build trust with physicians, healthcare teams, and client stakeholders
• Strong problem-solving skills and the ability to provide calm, hands-on support during implementation

Benefits

• Competitive salary and benefits, including medical, dental, vision, HSA/FSA, 401(k) with employer matching and education reimbursement
• Collaborative, dynamic team environment focused on innovation and growth

Pay

TBD

Schedule

TBD