Implementation Specialist

About the role

The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.

Responsibilities

• Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
• Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
• Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
• Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
• Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
• Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
• Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 3-5+ years of experience in software implementation or a related technical client-facing role.
• Background in public safety, government technology, or enterprise SaaS environments is preferred.
• Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
• Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience using project management software and maintaining implementation documentation.
• PMP, CAPM, or equivalent project management certification is an asset.
• Ability to travel to client sites as required by project needs.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Qualifications

• CJIS Security Policy compliance is required.
• Candidates must successfully pass a comprehensive, fingerprint-based background check.
• Additional security verification requirements may apply based on specific customer contracts.

Skills

• Project management skills.
• Technical expertise in public safety software implementation.
• Excellent communication and facilitation skills.
• Proficiency in project management software.
• Experience with AI tools in support workflows.

Benefits

• Competitive and consistent compensation that aligns with the value each role contributes to the organization.
• A comprehensive benefits package.
• Opportunities for professional growth and development.
• Work in a dynamic, innovative environment with a focus on public safety and AI.

Pay

The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs.

Schedule

Full-time position with standard business hours.